Refund policy

At TempratureControlSwitch, we want every customer to feel confident when purchasing used OEM auto parts from our store. Because our products are pre-owned automotive parts, it is important that all return requests are reviewed properly and handled according to the guidelines below.

Return Window

Customers may request a return within 30 days of the delivery date. The item must be returned and received within the approved return period in order to qualify for a refund.

Returns requested after 30 days from delivery may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, you must contact us within 7 days of delivery.

Please do not install, modify, disassemble, or attempt to repair the item before contacting us. We may request photos, videos, mechanic notes, or other documentation to verify the issue and determine the next step.

Any warranty coverage, if applicable, is separate from our return period. A warranty does not extend the standard return window.

Return Authorization Required

All returns must be approved before the item is shipped back.

  • Do not send any item back without contacting us first.
  • Do not return the package to the address shown on the original shipping label.
  • Do not refuse delivery or mark the package as “return to sender.”

Returning an item without authorization may delay the process and may result in additional shipping charges.

Customer Responsibility Returns

If you ordered the wrong part, changed your mind, no longer need the item, or purchased the product by mistake, the customer is responsible for the return shipping cost.

In these cases, a 20% restocking fee may be deducted from the refund amount.

Seller Error or Defective Item Returns

If the return is due to an error on our part, or if the item is confirmed to be defective, we may provide a prepaid return label or reimburse the approved return shipping cost after the return has been reviewed.

Refunds, replacements, or reimbursements apply to the part only. Labor costs, installation fees, programming fees, towing, diagnostics, rental vehicles, or any other related expenses are not covered.

Condition of Returned Items

Returned items must be sent back in the same condition in which they were received.

Items must not be:

  • Modified
  • Opened or disassembled
  • Damaged during installation
  • Missing components
  • Returned without original included accessories, when applicable

If an item is returned in a condition different from how it was shipped, the refund may be reduced or denied.

Return Packaging

The customer is responsible for packaging the return properly and safely according to the carrier’s shipping requirements.

If the item is damaged during the return shipment due to poor packaging, the refund may be affected or denied.

Incorrect Item Received

If you receive a part that is not the item you ordered, please contact us within 7 days of delivery.

Once the issue is confirmed, we may offer a replacement at no additional cost. If a replacement is not available, we may issue a refund after the returned item has been received and inspected.

Damaged Shipments

If the package or item arrives damaged, contact us within 7 days of delivery.

To help us file a claim with the shipping carrier, we may request clear photos of:

  • The damaged item
  • The box or packaging
  • The shipping label
  • Any visible damage to the package

Please keep the original packaging until the claim or return process has been completed.

Refund Processing

Once your return is received, it will be inspected and processed in the order it was received.

If the return is approved, the refund will be issued to the original payment method within 3–5 business days.

Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests made within 2 hours of placing the order may be processed if the order has not already been prepared or shipped.

If the order has already been processed, packed, or shipped, the cancellation may not be possible. In that case, the standard return process will apply.

Cancellation requests made after the order has already entered the fulfillment process may be subject to a 20% restocking fee.

How to Request a Return

To request a return, please contact us at:

salvagesolutions561@gmail.com

Please include the following information:

  • Full name
  • Order number
  • Reason for the return
  • Photos or documentation, if the item is damaged, defective, or incorrect

Our team will review your request and respond with return instructions.

Non-Approved Returns

If a returned item does not meet our return requirements, we will notify you by email.

In some cases, the item may be returned to the customer at the customer’s expense. If no arrangement is made within 30 days, the item may be disposed of at our discretion.

Important Notes

  • Returns must be approved before being shipped back.
  • Do not refuse delivery as a way to return an item.
  • Return shipping costs are non-refundable unless the return is due to our error or a confirmed defect.
  • Refunds cover the part only and do not include labor or installation-related expenses.
  • Items returned altered, incomplete, damaged, or disassembled may not qualify for a refund.

Contact Information

TempratureControlSwitch

Phone: ‪(561) 206-2178‬

Email: salvagesolutions561@gmail.com

Address: 15817 60th St N Loxahatchee, Florida 33470, United States

Office hours: 9 AM to 5 PM (Monday to Friday) 

TempratureControlSwitch is operated by Salvage Solutions LLC.